Hey there! At Timeprol, we’re not just another faceless e-commerce site. Honestly, we started this because we were tired of impersonal shopping experiences. Remember when you could actually talk to the person behind the counter? That’s the vibe we’re going for.
Fun fact: Our founder, Alex, still replies to every single email personally—even if it’s 2 AM. (We’ve tried to get them to sleep more, but hey, passion doesn’t keep office hours.)
Got a question, suggestion, or just want to chat about that one product you’re obsessed with? Here’s how to reach us:
Here’s the thing: We’ve made some of our best changes based on customer feedback. Like that time someone emailed us saying, “Your checkout process feels like running a marathon.” Ouch—but guess what? We streamlined it the next week.
So, don’t hold back. Tell us what’s working, what’s not, or even just share your latest kitchen fail (we’re weirdly good at troubleshooting those).
Live Chat? Yep, we’ve got that too! Look for the little chat icon in the corner. Fun story: Our support team once helped a customer name their goldfish via live chat. True story.
P.S. If you’re reading this at 3 AM, we salute you. Night owls unite.